Friends and Family Test:
We continually strive for excellence in healthcare and are keen to know how you think we can improve our service. We would welcome your comments as part the NHS Friends and Family Test: a quick and anonymous way for patients to give opinions on the care and treatment they receive.
You can comment without providing your name and we will use the feedback to plan improvements to our services. If you would like to comment on how likely you are to recommend Primrose Surgery, please complete the short online survey
For further information please see NHS information on the Friends and Family Test
Compliments or Suggestions:
Complaints:
We always try to provide the best services possible, but there may be times when you feel this has not happened. We encourage our patients to raise issues or suggestions so that we may learn and improve our services.
If you wish to make a complaint, please speak to our Practice Manager and we will do our best to provide you with a quick and thorough response which answers your concerns properly.
If you are dissatisfied If you are dissatisfied with the outcome you may refer the matter to:
- Trafford CCG, Trafford CCG, 1st Floor, Trafford Town Hall, Talbot Road, Stretford, M32 0TH Tel: 0161 873 9500 (main switchboard) Fax: 0161 873 9501 Email: customercare.trafford@nhs.net Please note: NHS Trafford CCG accepts text relay calls, so if you are deaf, hard of hearing or have speech problems and use a textphone, please call: 18001 then 0161 920 6026.
- Ombudsman: The Parliamentary and Health Service Ombudsman, Millbank tower, Millbank, London SW1 4QP. Tel: 0345 015 4033 or visit the website: www.ombudsman.org.uk
- NHS England, 3 Piccadilly Place, London Road, Manchester M1 3BN. Tel: 0161 625 7100 (08:00-18:00) email: gm.hscinfo@nhs.net