Contact your GP online
If you need help with a non-urgent medical or admin request, you can contact us online.
Submit a new requestAppointments and bookings at your GP surgery
Our surgery offers appointments with a range of health professionals including a GP, nurse, clinical pharmacist, dietician or physiotherapist, depending on your situation.
Appointments may be face to face, over the phone or online.
How to book an appointment
If you think you need an appointment, you can contact us:
- using an request form on our online platform, askmyGP (requests can also be accessed via the Services section of the NHS App or log into your account on the NHS website)
- by phone
- in person, by going into the surgery and talking to our receptionists
Before booking an appointment, your we will ask what you need help with.
This will help us decide how soon you need to be seen and help us choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment:
- Fill out our online request form on askmyGP, Monday to Friday 6:00am to 3:00pm
- Phone us on 0161 747 2424, Monday to Friday from 8:00am to 6:30pm
If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 0161 747 2424, Monday to Friday
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
When you get in touch, we’ll ask what you need help with. A member of the reception team will raise a request on your behalf which will then be assessed by the on-call clinician who will allocate an appropriate appointment/call. Please note this may not be the same day depending on the clinical need.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-urgent advice: When we are closed
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Requesting appointments online
If you want to request an appointment online, you can use our askmyGP portal which is available Monday to Friday 6:00am to 3:00pm.
- We will usually get back to you within 24 – 48 hours depending upon the urgency of your request (after 5pm it might be the next day)
- You can request a particular doctor or nurse (so long as they’re working)
- You can choose to be contacted by the surgery by telephone, secure message or video call
- If we need to see you we will usually give you a face-to-face or video appointment the same day
- Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge
Types of consultation
The practice offers a variety of appointment types depending on your needs.
We offer the following:
- Face-to-face consultations
- Telephone consultations
- Online consultations
- Video consultations
We are able to send medical certificates, blood test forms, and documents to your mobile. We are also able to send you SMS regarding your investigations, appointments, COVID-19 vaccine invite and other information.
You can also share your photos with our clinician to make online diagnosis and treat certain skin conditions.
Cancelling or changing an appointment
If you are unable to attend your appointment, you are able to cancel by:
- the NHS App or via your NHS account (through the NHS website)
- responding to your text message appointment reminder
- phoning us on 0161 747 2424, Monday to Friday from 8am to 6.30pm
This enables the appointment slot to benefit another patient.
Appointment reminders
We have an SMS text reminder service to remind patients of their appointment details. If you would like to be included, please let the receptionist know your mobile number. You are also able to view any upcoming appointments on the NHS App.
Chaperones
If you feel you would like a chaperone to be present during a physical examination, or if you would prefer to be examined by a doctor or health professional of the same gender as yourself, please let us know.
Online Services
Request and manage your upcoming appointments online
NHS App
View appointments, order repeat prescriptions and much more. Manage your health the easy way with the NHS App. Start using the NHS App today.
Login to the NHS AppaskmyGP
askmyGP is our online request portal
The service is available from 6:00am – 3:00pm Monday to Friday (excluding Bank Holidays).
After you submit your request, it is reviewed by the practice. GPs or other healthcare professionals at the practice assess the request and decide the best course of action.
